Solutions Engineer

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We’re looking for a customer-driven Solutions Engineer to join a fast growing RegTech startup.

At PassFort, we share a powerful vision to enable businesses & individuals to establish trust online. We’re connecting the human concept of trust with the transformative technology of the internet.

We currently do this by giving regulated businesses the tools they need to automate and digitalise the onboarding, verification and management of their customers - that means customers can be onboarded in real-time, without ever having met in person. Our clients save time and money, reduce complexity and improve customer satisfaction.

What you’ll be doing

As Solutions Engineer, you’ll be ready to combine your technical knowledge and customer facing skills to support our sales team and effectively identify and develop solutions for our customers. 

You’ll - 

  • Partner with Sales to understand the critical problems customers are trying to solve, and answer any technical questions as part of the pre-sales process
  • Translate customer pain points into solutions mapped against PassFort’s operating system
  • Define the scope of work to deliver that solution
  • Develop resources to support the sales process and contextualise PassFort
  • Monitor prospect engagement and feedback 

Working closely with Sales, Product and directly with customers, this role offers a fantastic opportunity to be exposed to a variety of different business areas, and interact with senior leaders both internally and externally. Your insights will play an integral role in how we shape our product moving forward.

What we’re looking for

  • Commercially and data focussed 
  • Customer facing experience will be essential, across gathering requirements, designing and delivering complex technology solutions
  • A disciplined project management approach & ability to deliver against deadlines
  • An ability to understand technical concepts & communicate with highly technical individuals
  • Superb verbal & written communication skills, including presentation skills - you’ll be comfortable presenting to large groups of people
  • Ability to handle difficult conversations and resolve conflict
  • Familiar with using and supporting complex APIs

The Perks!

  • Equity! We want you to succeed as we do
  • Great location near Bank station - easy transport links, great food, and the Thames is a hop, skip & jump away!
  • An annual learning & development budget to spend on professional or personal development, we’re invested in both
  • Birthday off - relax and put your feet up
  • Subsidised access to mental health services
  • Discounts to services and products
  • Salary sacrifice schemes via Enjoy Benefits: including Cycle to Work and Gym Membership
  • Equally Enhanced Maternity/Paternity/Shared Leave pay 
  • 25 days holiday + 8 bank holiday days you can use as and when you prefer
  • Unlimited unpaid leave
  • 1 week “work from anywhere” 
  • Generous 5% Pension contributions - investing in your future is important

Or, know someone who would be a perfect fit? Let them know!

London Office

24 Cornhill
EC3V 3ND London Directions View page

Workplace and Culture

There's lots we do towards building a great culture here, but we think there's a few things that stand out

  • We couldn't be more central - next to Bank station. Easy transport links, great food, and the Thames is a hop, skip & jump away!
  • We are very dog-friendly. Our current office dogs include Penny, Buzz, Coco, Dude and Reggie. 
  • We're invested in a great work life balance, and committed to ensuring you look after yourself, mentally and physically.
  • We're a social bunch, with team events, board game nights, ping pong tournaments, Friday drinks..
  • We're a bit biscuit obsessed - we'll be introducing you to a new 'guest' biscuit every month.

Already working at PassFort?

Let’s recruit together and find your next colleague.

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