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Implementation and Support Specialist

We’re looking for an Implementation and Support Specialist to join our fast growing RegTech startup.

At PassFort, we share a powerful vision to enable businesses & individuals to establish trust online. We currently do this by giving regulated businesses the tools they need to automate and digitalise the onboarding, verification and management of their customers - that means customers can be onboarded in real-time, without ever having met in person.

And this is just the beginning - our technology allows us to define what ‘trust’ means across the digital economy. Our long term aim is to create a single network where people and businesses can share their digital identity securely and interchangeably - whether they’re applying for a mortgage, listing on the stock market, or applying for a new job. We're transforming how trust is established online, in the same way that Salesforce transformed sales, Stripe transformed payments and AWS transformed DevOps.

How you’ll have impact

You will play a key role in setting our customers up for success!

From the point of signing a contract with a new customer - you’ll step in. You’ll be given a clearly defined statement of work, and you’ll then take the requirements of our clients and execute their requests in the PassFort platform. You won’t need experience - you’ll use the building blocks in our portal to customise the PassFort setup.

You’ll also be the face of our tier 1 customer support - answering any support tickets and solving customer problems. No isn’t in your vocab - you’re ready to think of solutions. You’ll be a product expert, upskilling clients on how they can get the best out of the product. You also have a keen eye for spotting bugs in the platform, and will escalate where necessary to relevant teams.

You’ll be driven by a genuine want for the customer to be successful, working as a trusted adviser at all touch points - meeting commitments, flagging any issues in a timely manner, and managing expectations around delivery or response.

What we need

We’ll provide you with all the support needed to develop into your role, but we’ll need a few things your side

  • You’ll have a deep interest in how technology works - you’re not just interested in using a product, you want to dig into how it works
  • Great communication skills
  • Able to translate complex ideas into simple language for customers
  • Self-driven - we’re a small team and this is a standalone role
  • Able to juggle multiple priorities, and meet deadlines
  • Flexible, able to help out where necessary, and ask for help if needed
  • Driven to learn and develop

We’d love it if you had

  • Some experience with Javascript & Python or other programming languages - you don’t need to be an expert, we just want to see an interest!
  • Experience using databases eg. MySQL

The Perks

  • Equity! We want you to succeed as we do
  • Great location - we’re situated in a WeWork near Blackfriars with a fantastic view of the Thames
  • An annual learning & development budget to spend on professional or personal development, we’re invested in both
  • Birthday off - relax and put your feet up
  • Dental cover
  • Access to Perkbox - discounts to services and products (and honestly it’s fantastic)
  • Equally Enhanced Maternity/Paternity/Shared Leave pay
  • Generous holiday entitlement
  • Pension contributions - investing in your future is important
  • Pick your own equipment and kit
  • Biscuits… we’re a bit obsessed. We have a weekly ‘guest’ biscuit to broaden your biscuit horizons.
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We invest in our people to ensure they know they're valued

  • Equity

    We want you to grow and succeed as we do

  • Investing in your development

    We offer an annual learning and development budget, so you can work towards personal and professional goals

  • 'What else?' you say?

    You'll get your birthday off

    You'll have access to hundreds of discounts to different products and services - health insurance, gym memberships, tech, fashion, food, drink... it's endless!

    Dental Cover to keep you smiling

    Equally enhanced Maternity/Paternity and Shared Leave pay

    We'll supplement your paid leave with unlimited unpaid leave

    You'll have a budget to pick your own equipment

    Finally - pension contributions, because investing in your future is important!

Workplace and Culture

There's lots we do towards building a great culture here, but a few things stand out

  • We have a pretty nifty office between Old Spitalfields Market and Brick Lane - foodies paradise!
  • We're flexible on working hours
  • We're a social bunch, with monthly team events, lunches, Friday drinks, or company events
  • We're a bit biscuit obsessed - expect to eat a lot of them
  • We're building our PassFort library, so we nominate monthly what books we'd all like added! 

Already working at PassFort?

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