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Head of Operations

We’re looking for a hands on Head of Operations to help scale our fast growing RegTech startup.

At PassFort, we share a powerful vision to enable businesses & individuals to establish trust online. We currently do this by giving regulated businesses the tools they need to automate and digitalise the onboarding, verification and management of their customers - that means customers can be onboarded in real-time, without ever having met in person.

And this is just the beginning - our technology allows us to define what ‘trust’ means across the digital economy. Our long term aim is to create a single network where people and businesses can share their digital identity securely and interchangeably - whether they’re applying for a mortgage, listing on the stock market, or applying for a new job. We're transforming how trust is established online, in the same way that Salesforce transformed sales, Stripe transformed payments and AWS transformed DevOps.

What you’ll be doing

Working alongside our CEO, this is chance to play a central role in shaping the company evolution of PassFort. You’ll be a hands on generalist, solving problems so that we can serve customers and scale efficiently. You’ll get exposure to an enormous range of business activities, big and small, and be responsible for prioritising and driving related initiatives forward. For example -

  • Internal process - analyse, prioritise, design and implement scalable processes
  • Strategy -  identify and execute planning of growth opportunities
  • Reporting - develop reporting frameworks for functional teams
  • Office space - smoothly transition our growing team to a great new space!
  • Hiring - help us evolve our hiring plan, working with our founders, functional leads and People Manager to ensure PassFort has the talent it needs to scale
  • Performance - help us build and optimise our management processes to consistently define, deliver and measure improvements across our business
  • Finance - set us up for profitability, including management of invoices, bills and payables, and our EMI share options scheme
  • Legal - optimise our commercial T&Cs, develop SLAs with our customers and ensure company-wide compliance with GDPR and ISO 27001

As you can see there’s a lot to get involved in, and really take ownership to help set the company up for success! We’re looking for an ambitious person, keen to make this role their own - there’s huge potential for growth and development in the business.

What we’re looking for

  • Self-starter able to work autonomously
  • Experience defining and scaling operational processes with both internal and external stakeholders
  • Ideally experience in a startup or more dynamic environment where you had to problem solve
  • Happy to be hands on, and flexible to work both strategically and operationally
  • Excellent people skills, able to influence upwards and cross-functionally
  • Highly numerate and analytical (specifically an understanding of or responsibility for accounting practices desired)
  • Able to balance several work streams simultaneously


The Perks

  • Equity! We want you to succeed as we do
  • Great location - we’re central to three stations between Brick Lane and Spitalfields market
  • An annual learning & development budget to spend on professional or personal development, we’re invested in both
  • Birthday off - relax and put your feet up
  • Dental cover
  • Access to Perkbox - discounts to some awesome services and products
  • Equally Enhanced Maternity/Paternity/Shared Leave pay
  • Generous holiday entitlement
  • Pension contributions - investing in your future is important
  • Pick your own equipment and kit
  • Biscuits… we’re a bit obsessed. We have a weekly ‘guest’ biscuit to broaden your biscuit horizons.


Apply for this job

Or, know someone who would be a perfect fit? Let them know!



We invest in our people to ensure they know they're valued

  • Equity

    We want you to grow and succeed as we do

  • Investing in your development

    We offer an annual learning and development budget, so you can work towards personal and professional goals

  • 'What else?' you say?

    You'll get your birthday off

    You'll have access to hundreds of discounts to different products and services - health insurance, gym memberships, tech, fashion, food, drink... it's endless!

    Dental Cover to keep you smiling

    Equally enhanced Maternity/Paternity and Shared Leave pay

    We'll supplement your paid leave with unlimited unpaid leave

    You'll have a budget to pick your own equipment

    Finally - pension contributions, because investing in your future is important!

Workplace and Culture

There's lots we do towards building a great culture here, but a few things stand out

  • We have a pretty nifty office between Old Spitalfields Market and Brick Lane - foodies paradise!
  • We're flexible on working hours
  • We're a social bunch, with monthly team events, lunches, Friday drinks, or company events
  • We're a bit biscuit obsessed - expect to eat a lot of them
  • We're building our PassFort library, so we nominate monthly what books we'd all like added! 

Already working at PassFort?

Let’s recruit together and find your next colleague.


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